User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Aladdins Gold. They explain the relationship between us and our users, outline your responsibilities when using the platform and describe the main operational rules that apply to accounts, payments, promotions and disputes. By registering or playing, you agree to comply with these terms and any specific conditions that apply to promotions or individual products.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and permitted device unless we have agreed otherwise in writing. You must not share login details or allow others to access your account. If you suspect unauthorised access you must notify us immediately via [email protected]. We reserve the right to suspend or close accounts where we suspect fraud, money laundering, chargebacks, abuse of promotions or breach of these terms.

Eligibility requirements

To open an account you must meet our eligibility criteria, including age and residency rules. You must be of legal age to gamble in your jurisdiction and not be located in a restricted territory. We may refuse registration or block play from certain countries. Verification of identity and address is required before some services, including withdrawals, are provided; failure to supply requested documents may result in account restrictions or closure.

Acceptable platform use

Use of the site must be lawful and honest. Prohibited activity includes multi-accounting, use of automated bots or scripts, collusion, manipulation of game outcomes and any activity intended to abuse the system or other players. You must not attempt to circumvent security measures, withdrawal limits or bonus conditions. We may investigate suspected abuse and take appropriate action, including withholding funds and closing accounts where necessary.

General bonus and promotion rules

Promotions and bonuses are subject to separate promotional terms, which form part of these Terms and Conditions. Eligibility, activation steps, wagering requirements, game restrictions and expiry periods will be set out in each offer. Bonuses are non-transferable and may be limited to one per person, household or IP where stated. Misuse of promotions may result in forfeiture of bonus funds and associated winnings.

Deposits and withdrawals

Verification and processing

We accept a range of payment methods. Before processing withdrawals we may require identity, address and payment method verification. All withdrawal requests are subject to standard checks and may be delayed while documents are reviewed. Third-party fees or network charges are your responsibility where they apply.

Limits and holds

Deposit and withdrawal limits may apply and can be adjusted for account security or regulatory reasons. We may pay large winnings in instalments where weekly limits apply or where required by our risk procedures. Requests to reverse deposits or perform chargebacks may lead to account suspension and investigations.

Dispute resolution

If you have a complaint please contact our support team in the first instance at [email protected]. We will acknowledge and investigate complaints promptly and aim to resolve them fairly. If you remain dissatisfied you may seek independent advice. Nothing in these terms prevents you from exercising your statutory rights.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified on the site or by email where practical. Continued use of your account after changes are published constitutes acceptance of the revised terms, so please review this page regularly.